Application Support Specialist (f/m/x) | 147419


Is it your passion to analyze and develop solutions related to software issues and customer requests? And work with international customers in an international company? We offer a great opportunity for you!

Your job

  • As an Application Support Specialist, you are answering incoming requests from customers and address their questions regarding MIC GTM-suite
  • Analyze the source code of MIC-GTM and develop more minor enhancements or do bug fixing (Java, Eclipse, Oracle PLSQL, BIRT)
  • Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources
  • Creating workaround procedures when standard procedures have failed and ensuring that issues are resolved in a timely fashion
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles
  • Map customer requirements to application functionality, identify gaps, create program specifications, and define test cases
  • Test new software releases and assist customers at user acceptance testing
  • Inform customers about technical/legal/software news
  • Maintain good relationship with clients

Your skills and qualifications

  • 4-year undergraduate degree (IT, engineering, or mathematics with focus on IT applications)
  • Min. 2 years of relevant database and/or Java programming experience
  • Familiar with Java or other object-oriented programming language
  • Training/experiences in Java (Eclipse), Oracle database and SQL, PLSQL
  • Experience with operating systems and scripting (Windows, Unix/ Linux)
  • Good communication skills (telephone and personal contact)
  • Team Player with strong problem-solving and analytical skills
  • Ability to work independently and well-structured
  • Thai (mother tongue), English (written & spoken)

We offer you

  • Privately owned, stably growing company with HQ in Linz/Austria
  • World market leader with 11 offices on 3 continents
  • Cooperative, appreciative and respectful teamwork
  • International context with multinational customers
  • Professional on-boarding, MIC Academy training
  • Various benefits: Health insurance/medical plan, bonus payment, provident fund, annual leave, public holidays, grant for sports activities, Workation

Become an active part of the global trade world at our MIC office in Bangkok!

2024-07-15T15:10:08+02:00 2024-09-30T15:09:00+02:00 MIC FULL_TIME
2300 MONTH

Apply now - Application Support Specialist (f/m/x) | 147419

Hint: After having completed your application successfully, you will receive a confirmation email (please also check your spam). If you haven’t received an email, please contact us: +43 (0)732-778496 0.