Application Support Engineer | 147653

Southfield, MI | Vancouver, WA

Is it your passion to analyze and develop solutions related to software issues as well as customer requests? Create workaround procedures when standard procedures have failed? And work with international customers? - Then we do have the suitable position for you

Your job 

  • As an Application Support Specialist, you are answering incoming requests from customers and address their questions and concerns regarding MIC GTM-suite
  • Create work-around procedures when standard procedures have failed and ensuring that issues are resolved in a timely fashion
  • Analyze source code of MIC-GTM and develop smaller enhancements or do bug fixing (Java, Eclipse, Oracle PLSQL, BIRT)
  • Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles
  • Map customer requirements to application functionality, identify gaps, create program specifications and define test cases
  • Test new software releases and assist customers at user acceptance testing
  • Inform customers about technical/legal/software news
  • Support other MIC teams on IT related tasks (e.g., data migration, software upgrades)
  • Provide user trainings to customers
  • Maintain good relationship with clients

Your skills and qualifications

  • Degree in computer science or IT
  • Proven work experience in IT support, software engineering or technical engineering of minimum 3 years
  • Customs knowledge
  • Experience with Oracle database and SQL, PLSQL
  • Experience with Java projects in Eclipse
  • Experience with operating systems and scripting (Windows, Unix/ Linux)
  • Good communication skills (telephone and personal contact)
  • Team Player with strong problem-solving and analytical skills
  • Ability to work independently and well-structured
  • Very good English (written & spoken)

We offer you

  • Privately owned, stably growing company with HQ in Linz/Austria
  • World market leader with 11 offices on 3 continents n Cooperative, appreciative and respectful teamwork
  • International context with multinational customers
  • Professional on-boarding, MIC Academy training
  • Individual career paths
  • Various benefits: Group term life insurance, dental & medical care, retirement saving plan 401, cell phone, bonus payment

Become an active part in the global trade world! MIC office in Southfield,MI or Vancouver, WA

2024-04-09T07:56:02+02:00 MIC OTHER
100000 MONTH

Apply now - Application Support Engineer | 147653

Hint: After having completed your application successfully, you will receive a confirmation email (please also check your spam). If you haven’t received an email, please contact us: +43 (0)732-778496 0.