Your job
- As an Application Support Specialist, you are answering incoming requests from customers and address their questions and concerns regarding MIC GTM-suite
- Create work-around procedures when standard procedures have failed and ensuring that issues are resolved in a timely fashion
- Analyze source code of MIC-GTM and develop smaller enhancements or do bug fixing (Java, Eclipse, Oracle PLSQL, BIRT)
- Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- Map customer requirements to application functionality, identify gaps, create program specifications and define test cases
- Test new software releases and assist customers at user acceptance testing
- Inform customers about technical/legal/software news
- Support other MIC teams on IT related tasks (e.g., data migration, software upgrades)
- Provide user trainings to customers
- Maintain good relationship with clients
Your skills and qualifications
- Degree in computer science or IT
- Proven work experience in IT support, software engineering or technical engineering of minimum 3 years
- Customs knowledge
- Experience with Oracle database and SQL, PLSQL
- Experience with Java projects in Eclipse
- Experience with operating systems and scripting (Windows, Unix/ Linux)
- Good communication skills (telephone and personal contact)
- Team Player with strong problem-solving and analytical skills
- Ability to work independently and well-structured
- Very good English (written & spoken)
We offer you
- Privately owned, stably growing company with HQ in Linz/Austria
- World market leader with 11 offices on 3 continents n Cooperative, appreciative and respectful teamwork
- International context with multinational customers
- Professional on-boarding, MIC Academy training
- Individual career paths
- Various benefits: Group term life insurance, dental & medical care, retirement saving plan 401, cell phone, bonus payment
Become an active part in the global trade world! MIC office in Southfield,MI or Vancouver, WA