Professional Services

Service

MIC's professional services comprise project management, software development, maintenance and support.

Professional Services

Navigate Global Trade with Confidence, Relying on MIC's Professional Services

In the dynamic world of global trade, businesses face complex challenges that require reliable and integrated solutions. MIC’s Professional Services provide customized software packages and comprehensive support for all your customs and trade compliance needs. With over 37 years of experience, we offer services ranging from system implementation to legal updates, ensuring your operations remain compliant and efficient. 

Our offerings include agile project management, seamless ERP integration and tailored data migration. Whether implementing new systems or adapting existing ones, MIC delivers end-to-end support, including 24/7 global assistance and user acceptance testing, keeping your software aligned with the latest legal requirements.

At MIC, our commitment goes beyond installation. We provide ongoing maintenance, continuous system improvements and specialized support from a dedicated team of employees with in-depth customs and trade compliance knowledge, as well as IT experts, helping you optimize compliance and enhance your trade processes worldwide.

Benefits

Agile Project Management

MIC utilizes agile methodologies to manage complex customs and trade compliance projects, ensuring efficient installation and integration with ERP systems like Oracle and SAP S/4HANA. This approach enhances operational efficiency and minimizes disruptions, allowing your business to focus on growth

Software Development

Our software development offers standard and tailored solutions to meet your unique needs. With a commitment to innovation and quality management, MIC's technology adapts to regulatory changes, enabling confident navigation of international trade complexities

Comprehensive Maintenance and Support

MIC ensures timely maintenance of your software to keep it compliant with the latest legal changes. Our 24/7 support covers user acceptance testing, IT hosting, and operations, ensuring your systems remain operational for effective customs and trade compliance management

Highlights

Decades of expertise

MIC brings decades of comprehensive customs IT expertise, software development and process automation experience that is second to none.

All services under one umbrella

Software, project management and implementation services, as well as ongoing maintenance and support under one umbrella. For MIC, maintenance, support and continuous adaptation to legal changes are not just a contract – they are a responsibility.

No implementation partners required

MIC's complete range of professional services offering allows high quality software solutions on time and within scope and budget.

Long-term international experience

MIC has long-term international experience in project management and follows the Capability Maturity Model Integration® (CMMI) guidelines and Information Technology Infrastructure Library (ITIL) standards, so all MIC internal process flows are documented, checked and continuously improved.

Project Management Professionals® (PMP)

Our project team leaders are Project Management Professionals® (PMP) or hold equivalent qualifications. PMP is the most widely recognized certification in the project management sector.

Licensed customs brokers

Over 20 percent of MIC US employees are licensed customs brokers. US Customs Brokers must have expertise in entry procedures, admissibility requirements, classification, valuation and the rates of duty, as well as applicable taxes and fees for imported merchandise.

Project management

  • Agile project management methods for high-complexity projects
  • Analysis of business processes
  • Installation and system configuration and data migration
  • Integration with ERP systems
  • Overall business process tests
  • Client Walk Through (CWT) and User Acceptance Testing (UAT)
  • Training and Go-live support

Software development

  • Standard software
  • Product innovations
  • Customer specific software adaptations
  • Standard interfaces to ERP systems (e.g. Oracle, SAP S/4HANA)
  • Further technological development of the standard software
  • Quality management

Support

  • Second and third level application support
  • Availability from 8x5 to 24x7
  • IT hosting and operation

Maintenance

  • Timely maintenance of standard software according to legal changes
  • Maintenance of customer specific software adaptations
Person that gives IT support

Get in touch

Have questions about our company or products? Reach out to us, and our sales team will be happy to assist you. Or take advantage of the opportunity to explore how MIC solutions can elevate your business, with expert guidance from one of our specialists.