Support Engineer (m/f/x)

As a Support Engineer you ensure MIC’s customer success by delivering expert support, resolving issues, and optimizing system reliability. Through collaboration, agility, and continuous learning, you uphold MIC’s high standards for efficiency and customer satisfaction.

Your mission

• Support our international customers and Key Users in the application of our software products and ensure that solutions are roled out in a timely manner (2nd level support)
• Answer technical and functional inquiries from customers
• Analyze the source code (Java, Oracle PL/SQL, SQL)
• Document knowledge (technical notes and articles )
   

Your skills and qualifications

• Degree in Business Information Systems or Computer Science, ideally 3+ years of proven work experience (software support or similar)
• Good knowledge in JAVA, SQL and relational DB (ideally: Oracle)
• Strong problem-solving and analytical skills
• A plus: Customs knowledge
• Service orientation and good communication skills
• Proficient English (spoken & written)
   

We offer you

• Cooperative, appreciative and respectful culture
• International context with global players
• Professional onboarding: Personal training plan and mentoring
• Individual development and career opportunities (MIC Academy)
• Employee bonus and varios benefits
• Various benefits: Group term life insurance, dental & medical care, retirement saving plan 401k, cell phone, bonus payment

Join our international MIC Team in Southfield, MI!