Support Engineer (m/f/x) | 102956

IT Jobs | Mexico City |

Is it your passion to analyze and develop solutions related to software issues as well as customer requests? Create workaround procedures when standard procedures have failed? And work with geographically dispersed team members and international customers? - Then we do have the suitable position for you!

Your job

  • Answering incoming requests from customers and address their questions and concerns regarding MIC GTM-suite
  • Create work-around procedures when standard procedures have failed and ensuring that issues are resolved in a timely fashion
  • Analyze source code of MIC-GTM and develop smaller enhancements or do bug fixing (Java, Eclipse, Oracle PL/SQL, BIRT)
  • Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles
  • Map customer requirements to application functionality, identify gaps, create program specifications and define test cases
  • Test new software releases and assist customer at user acceptance testing
  • Inform customers about technical/legal/software news
  • Support other MIC teams on IT related tasks (e.g. data migration, software upgrades)
  • Provide user trainings to customers
  • Maintain good relationship with clients

Your skills 

  • Bachelor`s/Master´s degree in Computer Science/Information Technology
  • Proven work experience in IT support, software engineering or engineering of minimum 3 years
  • Experience with Oracle database and SQL/PLSQL
  • Experience with Java projects in Eclipse
  • Experience with operating systems and scripting (Windows, Unix/
  • Good communication skills (telephone and personal contact)
  • Team Player with strong problem solving and analytical skills
  • Ability to work independently and well structured
  • Spanish (native speaker)
  • English (written & spoken)

Our offer

  • Privately owned and permanently growing company
  • World market leader with 8 offices, in 6 countries, on 3 continents
  • Cooperative, appreciative and respectful teamwork
  • International context with global players
  • Professional on-boarding, MIC Academy training
  • Various benefits: Vale Despensa, supplemental medical insurance
    (Seguor de gastos mayores), life insurance, 15 days of vacation per year, Aguinaldo – Christmas bonus, Possibility of training/travel abroad to Austria and/or USA

Become an active part in the global trade world – based at MIC Customs Solutions México!

2021-05-26T10:43:07+02:00 2021-05-02T12:17:00+02:00 MIC FULL_TIME
2040 MONTH
Apply now - Support Engineer (m/f/x) | 102956
Hint: After having completed your application successfully, you will receive a confirmation email (please also check your spam). If you haven’t received an email, please contact us: +43 (0)732-778496 0.