Application Support Specialist (m/f) | 100260

Bangkok | Thailand

Analyze and develop solutions related to software issues as well as customer requests. Create workaround procedures when standard procedures have failed. Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources. Working with geographically dispersed team members and international customers. Work will include: Application troubleshooting and issue resolution for client requests and batch issues.


Your job

  • Document, research and resolve customer support issues (including source code); extraction of data, analysis and correction of data in Oracle database; performance analysis of programs
  • Test implemented solutions, new applications, and assist customer with user acceptance testing
  • Communicate with customer and build relationships; organize open issues; prepare reports
  • Prepare users by mapping terminology and procedures to client‘s operating environment
  • Design and develop changes to MIC‘s Oracle-based customs and trade software
  • Map customer requirements to application functionality, identify gaps, create program specifications and define software tests
  • Program identified gaps using Oracle development tools and integrate solution into customer‘s IT environment (e. g. scripting, messaging, scheduling)
  • Analyze customer change requests; formulate program and document changes to existing applications

Your skills

  • 4-year undergraduate degree (IT, engineering or mathematics with focus on IT applications)
  • Minimum 2 years relevant database and/or Java programming experience
  • Training/experiences in Java (Eclipse), Oracle database and SQL, PLSQL
  • Experience with operating systems and scripting (Windows, Unix/Linux)
  • Good communication skills (telephone and personal contact)
  • Team Player with strong problem solving and analytical skills
  • Ability to work independently and well structured
  • Thai (mother tongue)
  • English (written & spoken)

Our offer

  • Privately owned and permanently growing company
  • World market leader with 8 offices, in 6 countries, on 3 continents
  • Cooperative, appreciative and respectful teamwork
  • International context with global players
  • Professional on-boarding, MIC Academy training
  • Various benefits

Become an active part in the global trade world – based at MIC Asia-Pacific office in Bangkok!

Apply now - Application Support Specialist (m/f) | 100260