Application Support Specialist (m/f/x) | 103310
Your job
- Document, research and resolve customer support issues (including source code); extraction of data, analysis and correction of data in Oracle database; performance analysis of programs; escalate urgent
problems requiring more in-depth knowledge to appropriate internal resources - Application troubleshooting and issue resolution for client requests and batch issues
- Test implemented solutions, new applications, and assist customer with user acceptance testing
- Communicate with customer and build relationships; organize open issues; prepare reports
- Prepare users by mapping terminology and procedures to client‘s operating environment
- Design and develop changes to MIC‘s Oracle-based customs and trade software
- Map customer requirements to application functionality, identify gaps, create program specifications and define software tests
- Program identified gaps using Oracle development tools and integrate solution into customer‘s IT environment (e. g. scripting, messaging, scheduling)
- Analyze customer change requests; formulate program and document changes to existing applications
Your skills
- 4-year undergraduate degree (IT, engineering or mathematics with focus on IT applications)
- Familiar with Java or any other object-oriented programming language
- Minimum 2 years relevant database and/or Java programming experience
- Training/experiences in Java (Eclipse), Oracle database and SQL, PLSQL
- Experience with operating systems and scripting (Windows, Unix/Linux)
- Good communication skills (telephone and personal contact)
- Team Player with strong problem solving and analytical skills
- Ability to work independently and well structured
- Thai (mother tongue)
- English (written & spoken)
Our offer
- Privately owned, stably growing company with HQ in Linz/Austria
- World market leader with 11 offices on 3 continents
- Cooperative, appreciative and respectful teamwork
- International context with multinational customers
- Professional on-boarding, MIC Academy training
- Various benefits: Health insurance/medical plan, bonus payment, provident fund, annual leave, public holidays, grant for sports
activities
Become an active part in the global trade world – based at MIC Bankok Office!