Application Support Specialist (m/f/x) | 103310

Your job

• Document, research and resolve customer support issues (including source code); extraction of data, analysis and correction of data in Oracle database; performance analysis of programs; escalate urgent
  problems requiring more in-depth knowledge to appropriate internal resources
• Application troubleshooting and issue resolution for client requests and batch issues
• Test implemented solutions, new applications, and assist customer with user acceptance testing
• Communicate with customer and build relationships; organize open issues; prepare reports
• Prepare users by mapping terminology and procedures to client‘s operating environment
• Design and develop changes to MIC‘s Oracle-based customs and trade software
• Map customer requirements to application functionality, identify gaps, create program specifications and define software tests
• Program identified gaps using Oracle development tools and integrate solution into customer‘s IT environment (e. g. scripting, messaging, scheduling)
• Analyze customer change requests; formulate program and document changes to existing applications

Your skills

• 4-year undergraduate degree (IT, engineering or mathematics with focus on IT applications)
• Familiar with Java or any other object-oriented programming language
• Minimum 2 years relevant database and/or Java programming experience
• Training/experiences in Java (Eclipse), Oracle database and SQL, PLSQL
• Experience with operating systems and scripting (Windows, Unix/Linux)
• Good communication skills (telephone and personal contact)
• Team Player with strong problem solving and analytical skills
• Ability to work independently and well structured
• Thai (mother tongue)
• English (written & spoken)

Our offer

• Privately owned, stably growing company with HQ in Linz/Austria
• World market leader with 11 offices on 3 continents
• Cooperative, appreciative and respectful teamwork
• International context with multinational customers
• Professional on-boarding, MIC Academy training
• Various benefits: Health insurance/medical plan, bonus payment, provident fund, annual leave, public holidays, grant for sports
  activities

Become an active part in the global trade world – based at MIC Bankok Office!