Your job
- As an Application Support Specialist, you are answering incoming requests from customers and address their questions regarding MIC GTM-suite supporting Austrian colleagues (on Central European shifts: 1:00 pm - 10:00 pm / Summer; 2:00 pm - 11:00 pm Winter)
- Analyze the source code of MIC-GTM and develop more minor enhancements or do bug fixing (Java, Eclipse, Oracle PLSQL, BIRT)
- Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources
- Creating workaround procedures when standard procedures have failed and ensuring that issues are resolved in a timely fashion
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- Map customer requirements to application functionality, identify gaps, create program specifications, and define test cases
- Test new software releases and assist customers at user acceptance testing
- Inform customers about technical/legal/software news
- Maintain good relationship with clients
Your skills and qualifications
- 4-year undergraduate degree (IT, engineering, or mathematics with focus on IT applications)
- Min. 2 years of relevant database and/or Java programming experience
- Familiar with Java or other object-oriented programming language
- Training/experiences in Java (Eclipse), Oracle database and SQL, PLSQL
- Experience with operating systems and scripting (Windows, Unix/ Linux)
- Good communication skills (telephone and personal contact)
- Team Player with strong problem-solving and analytical skills
- Ability to work independently and well-structured
- Thai (mother tongue), English (written & spoken)
We offer you
- Privately owned, stably growing company with HQ in Linz/Austria
- World market leader with 11 offices on 3 continents
- Cooperative, appreciative and respectful teamwork
- International context with multinational customers
- Professional on-boarding, MIC Academy training
- Various benefits: Health insurance/medical plan, bonus payment, provident fund, annual leave, public holidays, grant for sports activities
Become an active part of the global trade world at our MIC office in Bangkok!
