Application Support Engineer (m/f) | 100087

MIC Jobs | Mexico City |

As a member of MIC´s global support team you´re providing enterprise level technical support to our worldwide customers regarding our software solution utilizing SQL, PL/SQL and Java.


MIC is the worldwide leading provider of global customs and trade compliance software solutions. More than 700 customers, in 48+ countries, on six continents, use MIC customs and trade compliance software. Currently we´re founding MIC CDMX office and hiring local IT professionals.

Your job

As a member of MIC´s global support team you´re providing enterprise level technical support to our worldwide customers regarding our software solution utilizing SQL, PL/SQL and Java.

  • answer incoming phone calls and e-mails from  customers and address their questions and concerns  related to MIC-GTM suite; provide prompt and accurate feedback to customers
  • analyze source code and develop smaller enhancements or fix bugs
  • ensure proper recording and closure of all issues; provide tech notes and documentation map customer requirements to application functionality, identify gaps, create program  specifications and define test cases
  • test software releases and assist customer at user  acceptance testing
  • inform customers about technical/legal/software news

Your skills

  • degree in Computer Science/Information Technology
  • proven professional experience (technical support,  software development, …)  
  • familiar with Java, Eclipse, SQL, Oracle Database;  PLSQL (is an advantage)
  • good communication skills (telephone, personal contact)
  • strong problem solving/analytical skills
  • team player
  • fluent in English 

Our offer

  • privately owned and permanently growing company
  • world market leader with 8 offices, in 6 countries,  on 3 continents
  • cooperative, appreciative and respectful teamwork
  • international context with global players
  • professional on-boarding, MIC Academy training
  • various benefits


Become an active part in the global trade world – based at MIC office CDMX! 

Apply now - Application Support Engineer (m/f) | 100087