Support Engineer (m/f/x) | 102696

Your job

• Answering incoming requests from customers and address their questions and concerns regarding MIC GTM-suite
• Create work-around procedures when standard procedures have failed and ensuring that issues are resolved in a timely fashion
• Analyze source code of MIC-GTM and develop smaller enhancements or do bug fixing (Java, Eclipse, Oracle PL/SQL, BIRT)
• Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles
• Map customer requirements to application functionality, identify gaps, create program specifications and define test cases
• Test new software releases and assist customer at user acceptance testing
• Inform customers about technical/legal/software news
• Support other MIC teams on IT related tasks (e.g. data migration, software upgrades)
• Provide user trainings to customers
• Maintain good relationship with clients

Your skills 

• Bachelor`s/Master´s degree in Computer Science/Information Technology
• Proven work experience in IT support, software engineering or engineering of minimum 3 years
• Experience with Oracle database and SQL/PLSQL
• Experience with Java projects in Eclipse
• Experience with operating systems and scripting (Windows, Unix/
  Linux)
• Good communication skills (telephone and personal contact)
• Team Player with strong problem solving and analytical skills
• Ability to work independently and well structured
• Spanish (native speaker)
• English (written & spoken)

Our offer

• Privately owned and permanently growing company
• World market leader with 8 offices, in 6 countries, on 3 continents
• Cooperative, appreciative and respectful teamwork
• International context with global players
• Professional on-boarding, MIC Academy training
• Various benefits: Vale Despensa, supplemental medical insurance
  (Seguor de gastos mayores), life insurance, 15 days of vacation per year, Aguinaldo – Christmas bonus, Possibility of training/travel abroad to Austria and/or USA

Become an active part in the global trade world – based at MIC Customs Solutions México!